Call Us at: 603.444.8839 Service Area | Troubleshooting
 
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Be Sure to ask our GOLD certified service technicians what you can do to combat high energy costs.

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Service | Trouble-shooting

Freeze Up Alert Guidelines

  • Shut off the main water line when leaving home for an extended period
  • Ask a friend or neighbor to check your house every 24 hours to make sure your heat is on, if you are away for more than a few days
  • Check your fuel gauge frequently
  • Keep a path cleared to your fill location
  • Leave an emergency number with us so we can reach you or someone else in case of an emergency
  • Make sure your driveway is plowed in case of emergency access to your home
  • Consider purchasing a monitoring device such as Night Watchman or Capital Alarm
  • Call us for other suggestions!

Propane Safety Information

IF YOU SMELL GAS*

  • No Flames or Sparks. Immediately put out all smoking materials and other open flames. Do not operate lights, appliances, cell phones or telephones. Flames or sparks can trigger an explosion or fire
  • Leave the Area Immediately. Get everyone out of the building or area where you suspect gas leaking.
  • Shut Off the Gas. Turn off the main gas supply valve on your propane tank it is safe to do so. To close the valve, turn it to the right (clockwise)
  • Report the Leak. From a neighbor's home or other nearby building away from the gas leak, call your propane retailer right away. If you can't reach your propane retailer, call 911 or your local fire department.
  • Do Not Return to the Building or Area until your propane retailer determines that it is safe to do so.
  • Get Your System Checked. Before you attempt to use any of your propane appliances, your propane retailer or a qualified service technician must check your entire system to ensure that it is leak-free.

Grill & Cylinder Safety

  • Never store or place a propane cylinder indoors or in an enclosed area.
  • Never expose or place a propane cylinder in an area of excessive heat (above 120 degrees).
  • Never store or place a spare cylinder under or near a barbeque grill.
  • Never smoke or use electrical tools in the area while handling or transporting cylinders.
  • Always transport and store cylinders in the upright position.
  • Always keep your cylinder valve closed when not in use.
  • Never keep filled cylinder in a hot vehicle or transport it in a closed trunk.
  • Always move your grill away from your house or combustible material before lighting.

Source: Propane Education and Research Council

If you are a Will Call customer, we recommend that you regularly monitor your tank level. For propane tanks, look for the round dial attached to the tank usually under the cover (it looks like a speedometer) with numbers from 5 - 95. To allow space for propane gas to expand with temperatures, an above ground tank is considered full at 80% of its capacity. For examples, see the chart below.

Propane Tank
Gauge Reads
GALLONS REMAINING
60 gal tank
125 gal tank
320 gal tank
500 gal tank
1000 gal tank
80%
48
100
256
400
800
70%
42
87.5
224
350
700
60%
36
75
192
300
600
50%
30
62.5
160
250
500
40%
24
50
160
200
400
30%
18
37.5
96
150
300
IF YOUR GAUGE READS 25% CALL TO REQUEST DELIVERY!
20%
12
25
64
100
200
10%
6
12.5
32
50
100
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